Privacy Policy

Information we process

We process account and company details, including names, contact information, login credentials, business addresses and settings. Owners and staff may add client addresses, jobs, notes, messages, invoices, estimates, images and other service records. We also process device-session and push-notification identifiers to keep signed-in devices connected and deliver alerts.

With permission, the app uses a staff member's location while the app is open to confirm arrival at a job and share their recent position with the company owner. The owner can view that position and its last update time. Location sharing can be managed in Preferences, except while a job requires location for start or finish. The app does not request background location access.

How we use and share information

We use this information to provide the scheduling, client, team, chat, document and billing features; secure accounts; send service notifications; and support users. Access within a company is limited by role and assigned team. Service providers that help operate the product include Vercel for hosting, Turso for data storage, Expo for push delivery, Geoapify for address search and geocoding, Resend for email, and Stripe for subscriptions. Payment card details for subscriptions are handled by Stripe, not entered into this app's database.

Retention and choices

Records remain available while the company account is active and as needed to operate the service. An owner may request deletion in the app or through the web deletion page. Requests have a 30-day waiting period during which they may be canceled; after that period, an administrator completes deletion once any active subscription has been stopped. Some records may need to be retained when required by law. Staff members should contact their company owner about records that the owner controls.

Account deletion page

You can turn off push notifications in your device settings, revoke location permission in device settings, or sign out to revoke this device's session. An offline sign-out is sent to the server when a connection returns.

Contact

For privacy questions or access and deletion requests, contact support@mysafeservices.com.